Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where exchanges are not granted:
Refunds are not issued. An exchange of a damaged or defective item will be offered if possible, otherwise, in-store credit will be issued if justified.
We only replace items if they are defective or damaged not caused by the buyer. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 265 W Main St, Waukesha, WI, 53186, United States.
To return your product, you should mail your product to: 265 W Main St, Waukesha, WI, 53186, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.